Return policies can make or break your online shopping experience in Canada. In 2026, many retailers have tightened rules (e.g., restocking fees on large items) while extending holiday windows. This guide compares key policies for top stores – always check the retailer's site for latest details, as policies change.
| Retailer | Standard Window | Holiday Extension (2025 Purchases) | Fees/Restocking | Key Exceptions/Notes |
|---|---|---|---|---|
| Amazon.ca | 30 days | Until Jan 31, 2026 for most holiday items | Free for most; seller-dependent | Final sale on groceries/digital; original condition required |
| Walmart.ca | 90 days | Extended for holiday gifts | Free returns via mail/store | Electronics 30 days; photo ID for no-receipt |
| Best Buy Canada | 30 days (15 for opened phones/computers) | Until Jan 2026 for holiday | 15% restocking on opened drones/special items | Price match within policy |
| Indigo.ca | 30 days | Extended to Jan 2026 | Free in-store; prepaid label online | Final sale on some electronics |
| Canadian Tire | 90 days | Holiday extension common | Free in-store | Receipt required for full refund |
| Lululemon | 30 days | No specific extension | Free returns | Tags attached; quality guarantee for defects |
| Simons | 30 days | Extended for holiday | Free in-store | Original condition |
Notes: Policies as of January 2026. Holiday extensions typically apply to items bought Nov–Dec 2025. Always keep receipts and original packaging. For cross-border (US sites shipping to Canada), expect duties on returns.